Refund policy

You'll notice that this is not a list of terms and conditions because that is not how we roll, we try our best to be fair and honest in all dealings and hopefully you'll see that our returns policy mirrors that.

You're Not Happy - We're Not Happy

If you are not totally satisfied with your purchase we're here to make it better. You can return an order to us at anytime if you are not totally satisfied.

Our policy is happy customers are return customers and if you got a product from us that does not entirely satisfy you we want to hear about it.

We will take back all or part of an order once the products are unused, unopened and packaging is all still intact no questions issues problems or quibbles. If the product is defective you can of course send it back to us for an exchange

Cancelling Orders

We understand we all get caught up in the excitement of the moment and on reflection maybe wish we hadn’t. We have no problem cancelling orders and refunding the order  up until they have been dispatched.

Once the order has entered dispatch we can't cancel the order as it has been packed and is probably in a van flying down the road. That is a bit of a downside in our super quick dispatch you really need to be quick to cancel an order.

You still of course retain the option to return the products back to us unused and unopened etc etc. Shipping orders back to us is I'm afraid at your own expense and we also retain the right to refund less the shipping fees we have paid which I’m sure you’ll agree is only fair.

To cancel an order call us or email us with your order number and we'll do the rest. Refunds will be paid back to the account you used to pay. This refund may take a couple of days for the bank to process though. We check emails very regularly but to ensure you get us before the order has been dispatched a call might be the best idea.

We of course can not process the return until we receive the order back and any delays in shipping the order back we can not be held responsible for, which is fair enough isn't it?

Full Returns Details

We have a more detailed list of the full returns policy on our returns page if you want to know more.